Hot Tub Reviews

San Juan Pools & Spas takes pride in providing excellent customer satisfaction, and we appreciate hearing about your hot tub experience with us. Please take a few minutes to browse through our hot tub reviews to see what some of our clients have said about their experience with San Juan Pools & Spas.

We love our new Vanguard Spa! It is so relaxing to go out in the evening and unwind after a busy day! The jets are so therapeutic! Kay and Joe, and everyone else at San Juan made it so easy to select and set up our spa. I would recommend San Juan Pools and Spas to everyone!

Gary

Morton, Illinois

Great service and advice from the first time we walked into the store. Thanks Joe for the time you spent with us helping us choose the right spa. Service and delivery after the sale could not have gone better.

Don and Colleen

Roanoke, Illinois

Everyone at San Juan was very helpful. They even stayed open late so we could wet test our spa. Cannot say enough about the helpful information that has been provided. The install and haul away was perfect in every way.

Jon

Edwards, IL

Very good experience with Mark Bond in the store for the purchase and follow up. We were new to hot tubs and he to the time to explain the use, care, costs, and service. The installer crew was exceptional too with the delivery and setup and instructions for balancing the hot tub and care. One of them also explained the controls. Very good job. Joe came out and setup the ACE salt water system and instructed the both of us on the use and care. We are so happy with the purchase from them. The electrician the we hired had a problem with the applying power and their service technician called the electrician within about 15 minutes of my call and advised our electrician on what he did wrong. Wow what service.

John

East Peoria, Illinois

The whole experience has been wonderful. Everyone has been overly friendly and provided information easily when we needed it. Follow up appointment with Joe was superb. Shannon owns a salon and has been telling all her clients about our hot tub and how dreamy it is and how San Juan has been wonderful to work with! So exciting! Thank You!

Jay & Shannon

Eureka, Illinois

I am very impressed with San Juan's customer service after the sale. Great follow up!!!! Love the spa. If I was talking with the designer of the spa, I would recommend that the drink/cup holders be more defined/recessed, that will actually hold a drink/cup during the spa operation.

David

Washington, IL

I can not say enough what a pleasure it was doing business with them. They have become like our extended family and we are so grateful for everything they have done for us!

Gin

Morton, IL

We are very satisfied with the experience we've had with San Juan Pools. The salesperson Russ came highly recommended and was very easy to work him. By thoroughly answering our questions, he was quick to gain our trust and we felt confident the project would go as expected. He was very attentive to our wants/needs and was on-site during the installation to make sure everything went as it should. The pool installers were knowledgeable and did a great job too. It was also nice to receive a gift upon completion of the project and we would not hesitate to recommend San Juan Pools to our family/friends. Thank you for an awesome experience!

Donna

Pekin, IL

The response to our initial contact, knowledge and advice given, installation, and follow up was very good. Exceeded our expectations and would highly recommend

David

Washington, Illinois

After talking to Kay on the phone we traveled to their store a week later and bought same day. Kay was and is a great help before during and after sale. Thank You

Larry&Eugenia

CANTON, ILLINOIS

We had a wonderful experience with getting a hot tub at San Juan. Everyone has been fantastic to work with and we LOVE the hot tub!

Kim

CANTON, IL

Love all the perks.....add sing in yard, punch card for soaks, and the best was the towels!

Jeff

Hanna City, Illinois

Joe took a lot of time answering our questions. Showed us options and explained how everything would work from purchase to delivery. Mike delivered & had it set up in no time. Went over start up & how to use chemicals. Took his time to make sure we understood. Had a minor issue at start up. Called the store & Mike showed up first thing in morning to clear an air block. Been in it every day since start up. How did we live without it.

Bob

Green Valley, IL

Excellent Customer service, very knowledgeable when we were in the store with questions. Provided great direction on how delivery would go and followed it up with a great delivery experience. Very happy with the education on our hot tub later that day so that we could be enjoying it that night. Thank you.

Sarah

Washington, Illinois

Good overall

Christine

Princeville, Il

Top to bottom a great experience

Rob

Delavan, Illinois

Tyler was great through out the whole process. He was available for numerous questions we had after delivery. The free supplies as well as the towels we received were a huge bonus!

Lou

Washington, IL

Overall A+ experience from first initial call, to meeting staff to talk about and look at hot tubs, to meeting the two gentlemen at delivery. Absolute pleasure from start to finish. Very pleased with my experience at San Juan Pools & Spa. Highly recommended.

Brad

Hudson, IL

I feel we had the best sales person and we didn't have any pressure. We have enjoyed our hot tub even in this summer

Norma

Pekin, IL

I had a terrific experience buying my hut tub through San Juan. Kay was exceptionally knowledgeable and very patient with me through the entire purchase. She went out of her way to accommodate my unique work schedule. Thank you Kay!!! I would highly recommend San Juan and Kay!

Andrew

Mackinaw, IL

I am very happy with the friendly & knowledgeable staff at San Juan Pools & Spas. The delivery crew was prompt, courteous and informative. The ACE salt water system is amazing. Love it!!

Wendy

Morton, IL

Joe was amazing. He came late one afternoon and stayed until late. Service is the best around. Keep up the good work San Juan

Greg

Pekin, Il

San Juan Pools and Spas have been wonderful to work with. We love our hot tub!

Jessica

Canton, Illinois

The Ace salt system is amazing. Often use the spa multiple times per day and no issues with dry/itchy skin.

Roy

Pekin, Il

Tyler did an excellent job explaining the Hot Springs line. He stands behind what he sales and lets me know that he's there if needed after the sale!

David

Mapleton, Illinois

We have been very satisfied so far. Only had it for a week.

Scott

Pontiac, IL

We always get great service from San Juan. Everyone is very friendly and they really know how to help us with our pool problems. Wouldn't go anywhere else!

Lee & Judy

Manito, IL

We have dealt with san juan when we had an above ground pool. We knew that we would be taken care of. Additionally they had a great promotion at the time so we got more!

Rollie

Groveland, Il.

Very professional staff, excellent knowledge, and prompt delivery.

Vidal

Normal, Illinois

It has been a great experience from beginning to present. Even though the sale is over, they are still ready to help, answer questions, and make sure we enjoy our hot tub.

Bob & Debby

Marquette Heights, IL

Very knowledgeable staff. Pleasure to do business with!

Lisa

Dunlap, IL

We had a wonderful experience buying a hot tub at San Juan Pools. Kay was so knowledgeable and helpful. We are happy with our purchase and enjoying soaking in the tub and relaxing.

Dan

Washington, Illinois

I am very happy with my new Hot Springs hot tub. Sales, delivery went well with professional and friendly people. It was a bit of a challenge after the spa was operational figuring out the controls as the tutorial was not given with the spa filled and electric up and going. My sales person called and offered any help I needed and was very helpful and concerned.

Susan

Mackinaw, Illinois

I am pleased with my hot tub purchase from San Juan. The staff is friendly and courteous and the scheduling went smoothly. I did feel let down by the instructional set up as without the spa being filled and functional it was difficult to understand the steps to operate. A follow up would have Ben very beneficial.

Susan

Mackinaw, Illinois

Purchased hot tub at show and didn't go to show room only to pick up supplies the experience was very good in the purchase

Chuck

Trivoli, Illinois

The delivery crew showed up first thing in the morning it was raining out but that did not stop them from delivering the tub I have a slate patio and was very concerned about the tile being cracked and they did everything they could to keep from cracking it and the tub was installed with no problems.

Matt

Pekin, Il

The staff at San Juan Pools & Spas goes the extra mile to make certain I had the best spa for my needs. They taught me how to take care of it and it is the best, top -of-the-line product at such a reasonable price. I LOVE this new spa! and I would recommend San Juan Pools & Spa to anyone.

Tami L.

Peoria, Illinois

Knowledge of staff on the Hot Springs hot tub made us feel very good about our purchase of the Hot Springs hot tub. Delivery was quick and the staff was able to answer questions on how we start up and use the Hot Springs hot tub. Recommend to anyone looking for a hot tub to talk to San Juan.

Chuck

Trivoli, Illinois

I have been to other spa dealers and I can tell you that the knowledge and friendliness of this staff is second to none. Joe was incredibly helpful with my inquiries and subsequent purchase of a Covana Legend and the chemicals for my swim spa. The install crew, headed by Mike, were also incredibly nice, helpful and efficient. GREAT place to work with.

Cindy

The sales staff was very knowledgeable and courteous.

Andrew

Pekin, IL

Wonderful company very customer friendly.

Robert and Amanda

Marquette hts, IL

From the first time I had contact with San Juan Pools in Pekin it was nothing but the best knowledge and service that I could have hoped for.

Gary A.

Mapleton, Il

The first few weeks I was having issues with water I must have a called Kay every other day she was always friendly and very helpful, talking me through every step and calming me down since I was brand new at owning a hot tub. Finally a service rep had to come look at it there was a faulty part not me at all. The next day the rep was back to fix it and there has been no issues since. We are enjoying our hot tub very much.The grandkids were in it Christmas day they thought it was awesome! Thanks to Kay and the service rep for taking care of the issue promptly and making our hot tub experience awesome!

Cindy

Canton, Illinois

We have been looking at hot tubs for a few years. We finally pulled the trigger at San Juan. Great staff, great product, and great follow through. It has definitely warmed up our winter!

Greg

We compared other Hot Springs dealer prices on our Vanguard Hot Tub - no comparison! The choice was very easy to make. Joe listened to what we wanted and we are extremely happy with the Vanguard! The delivery crew made delivery and set up look easy. We are very happy Hot Springs Vanguard owners!

Cathy

Bloomington, IL

This is the second hot tub purchased from San Juan. I also recommended to two friends that have also purchased. Service tech Mike is second to none.

Anonymous

Secor, Illinois

Joe from San Juan has gone above and beyond to insure my satisfaction. Joe came out to check the spa for me when I was concerned if the ace system was working properly at the beginning. He sent me free towels and extra PH down when I told him the first fill took all of the bottle that was supplied with the spa. He followed up after that as well. The delivery team was excellent as well. I will definitely buy a pool from them for my next home.

James

Morton, IL

I bought my first spa from San Juan and couldn't be happier!

Eric

Professional initial consultation by Joe. He took the time to learn my needs for a new hot tub and recommended a solution to meet those needs. No sales pitch and no pressure. Joe also recommended the ACE salt water system to reduce chemical input into the spa. The water feels great and my skin is not dry after using the spa. The technicians that delivered and set-up the hot tub were very professional with no problems whatsoever. Joe even stopped by personally after a couple of days to show me how to use the ACE salt water system so I could optimize its use. Received two very luxurious monogrammed spa towels by priority mail two days after the spa was installed along with a thanks for the business letter. That really was over the top! I give my highest recommendation to San Juan Pools and Spas as well as Joe personally and the technicians. Oh, the Hot Spring hot tub is great also. Its a quality product and a great investment to my health and home. I couldnt be happier. Mark

Mark

Our children have lobbied for years for our family to get a hot tub. Now that we actually have one, I am not sure why we waited so long. I feared high maintenance, but it has been easy upkeep and the staff at San Juan has walked me through the whole process. We use the hot tub several times a day! It has proved to be a place where our family gathers for good conversations. My athletic kids use the hot tub for therapy to relieve muscle stress. Friends and cousins give a 'thumbs up' to our hot tub as well!

Ruth

Morton, IL

Buying from a local small business is always our first choice. The prices were extremely competitive with the chain stores. The staff went above and beyond to make our buying experience great. Thank you!

ELLYN

PEKIN, Illinois

This is the second hot tub I have purchased from San Juan Pools and Spas. Because of my excellent first experience with their staff and products I returned, not even looking at another supplier. These people are great friendly professionals. Thank you- Tom Boone

Tom

Liverpool, Illinois

This is our first spa and we had so many questions...all were answered fully and professionally. We left the store feeling really excited about our purchase. Now that we have our spa we love it!! Thank you so much, I would highly recommend you to our family and friends.

Sue

Peoria, Illinois

Very customer service friendly. Kay was very patient with me even when I had to make 2 trips and going back and forth between 2 different tubs. The only reason I gave you less than a 5 on show room is because there was not a spa set up to "try". I imagine that is due to space constraints

Sarah

Morton, IL

If you are in the market for a pool, Russ at San Juan should be your first call. From our first phone call with Russ, we felt like our project was important. He answered every question we had and walked us through every step of putting in our dream pool. Once we made our decision, the process was so easy and communication was great. The staff at San Juan go above and beyond in their attention to detail and craftsmanship. We couldn't be happier with all their hard work. They made our backyard dream a reality. If you in the market for a pool contact San Juan Pekin and you won't be disappointed!

Chad

Mahomet, Illinois

We went to San Juan, after being frustrated with our local spa store. We walked in needing an ionizer for a fresh fill & left purchasing a new salt water spa! Amazing salt water experience, sales, & customer service after the sale.

Roger & Carol

Morton, IL

I switched to San Juan Pools Pekin after two very disappointing years with a competitor. San Juan Pools staff (Heather, Joy, Kay) are ALL outstanding. In five minutes, I had a clear strategy to address my water quality issues - something that I had struggled with for 2 years while ON A FULL SERVICE MAINTENANCE CONTRACT with the competitor. I'm doing the work myself now - aided by the outstanding professional advice of Heather - and the pool has NEVER looked better. I HIGHLY recommend San Juan Pools for ALL pool equipment, chemicals, and monitoring needs.

William

Morton, IL

Good experience friendly people love our spa

Garrett

Havana, Illinois

We thought the total experience was great. Look forward to working with them in the future.

Dennis & Debra

South Pekin, IL

We recently had a pool installed by San Juan. We are not sure where to begin but from the first meeting with Russ we were truly impressed! His knowledge and experience is unbelievable! It was such a pleasure to do business with San Juan in Pekin, IL! The installation crew was outstanding! Every step of the process was a pleasure and there was nothing that we would want to change about the entire process. If you are going to put a pool in, you will not find a better company nor people to deal with! We cannot say enough good about our pool installation process and satisfaction. If we were to give a rating of service from 0-100%... a 200% score would not even come close to how satisfied and impressed we are with San Juan, Pekin. You will not find anyone better to deal with, we promise!

Mark & Jennifer

Morton, IL

We recently began researching hot tubs in the area - Peoria, IL. And because we purchased our above ground swimming pool from someplace other than San Juan, we decided to start there. We've never owned a hot tub and were wanting someone to educate us and tell us why we should buy one over another and what features to look for, how they work, the insulation on one v/s another, etc. Went to the other place twice. They were less than enthusiastic to talk to us. Did not tell us anything we didn't already know (which isn't a lot) and weren't really interested in investing any time with us at all. Was as if we were interrupting his day, for sure. So, we kept moving. Went to San Juan, Pekin. From the moment we walked in to the very end of the hour we spent on the showroom floor, Joe was extremely personable and helpful. Took the time to explain things to us that we never knew. Ya don't know what you don't know! He showed us the insides of the hot tubs and explained how they work. Never even gave us any prices until after an hour, which would normally upset us. But, did not this time because we really felt we were being educated and learning something that would help us make a better decision for our household. After we left, he even texted us and thanked us for coming in to talk. (and we hadn't even said we were gonna buy yet!) We did end up purchasing from San Juan and couldn't be more confident with our decision. The guys that delivered our hot tub were professional, knowledgeable and took the time to explain to us what steps to follow in order to get our tub up and running. Also received a couple surprise gifts in the mail after the delivery. Very awesome service from EVERYONE. The ONLY reason for the "3" for quality of product is because we've only had it for a couple short weeks and I don't like to give credit that's not had time to prove itself warranted. However, I'm confident this product will.

Angi & Mark

Peoria, IL

Our trip to San Juan was very pleasant and satisfying. Staff was very informative,now we are enjoying our Hot Springs tub. Thanks you San Juan

Laurie

Mackinaw, Il

We had an issue with the breaker tripping and San Juan has made a good effort to resolve the situation.

Anonymous

South Pekin, Illinois

Wonderful experience with all staff kay was especially helpful answering allour questions

George

Goodfield, Il

Kay was a very nice and knowledgeable person, not a pushy type person, she answered all of my questions. The guys who delivered and set up my hot tub were very nice and Josh and Cody explained all chemicals that came with my hot tub. Wanted a hot tub for many years and I'm so happy with my purchase and with Kay, Josh and Cody.

Sue

Farmington, Il.

Thank you, thank you! We are so pleased with our experience end to end. The delivery guys were great, too! Great care taken on the property. The spa set up has been super simple and the water is very clear and ready to go!

Lisa

Morton, IL

I received an email listing a used spa for sale per my request when one was available. I made an appointment to see the spa and was there within an hour of calling. I was told the spa was already sold. I was not very happy but long story short Joe made it right and sold us the spa and I couldn't be happier. The delivery guys were on time and very helpful. Joe called a few days after checked to make sure everything was ok. Bottom line is sometimes mistakes are made but Joe made it right. Thank you.

Stacey

East Peoria, Il

Would like to change my previous review. Joe at San Juan realized the mistakes made and corrected the issue by refunding the total amount we put down on the hot tub

Anonymous

Kay is a great ambassador for San Juan. The delivery crew led by Michael was extremely professional and quick. From the sale to the delivery/set up to the follow up has all been top notch.

Michael

Pekin, Illinois

This is our 5 th year of owning a salt water pool installed by San Juan. We are shocked no pool owners have commented about the fantastic pool experience that San Juan provides. From the initial meetings with Russ, to the pool installation and ESPECIALLY the follow up service...this company is AWESOME! Many companies are eager to sell, but the customer service disappears after the sale. San Juan provides open and closing of our pool, phone advice, and prompt service calls when needed. We really want to give a shout out to Michael and his service team who keep our pool running well. So if you are considering a pool, you can't do any better than San Juan Pekin!

John and Penni

Bloomington, Il

I am so happy I purchased my spa from San Juan. The salesperson & delivery person were very knowledgeable and patient with me in deciding what to purchase and setting it up. I'm sure we will get many years of great use out of it. I wouldn't go anywhere else!

Becky

Metamora, IL

Would highly recommend to anyone interested in purchasing a hot tub

Scott

Normal, Illinois

We returned to San Juan Pools to trade in our old tub (lasted 10 yrs) due to the excellent sales and service they provide. Appreciate small, home town business and personalized approach.

Rick and Terry

Germantown Hills, IL

The staff went out of their way to accommodate our crazy schedule. Excellent customer service. We would highly recommend them!

Scott

Topeka, IL

Joe went above and beyond to help us he loaded our new spa on our trailer after hours in a snow storm thanks Joe

Neil

Astoria, IL.

When my wife and I decided to replace our 20 year old spa, we were not sure what to expect. From the first visit to wet test through delivery, Kay and Michael answered all of our questions. The delivery crew was very helpful and even helped move the old tub. We are looking forward to another 20 years in our new spa!

Sam

We walked in to several showrooms thorough the Peoria area and San Juan was by far the most impressive. They had a wide product selection and our salesperson, Tom Dick, was very knowledgeable and we did not feel like we were being 'sold' by him. Delivery was prompt and our service tech, Mike, did a great job explaining the chemicals and how to use the spa. After we hooked it up, got the water in and turned on, the digital display had some lines through it but everything else worked fine. I called the store the next morning and Mike immediately called me back to say he would come take a look later that night. He even came back after dark and replaced the screen with no questions asked. I'm quite impressed by the showroom, salespeople, and especially the prompt follow up service. Today, we got a package of two nice towels in the mail as a thank you. Thanks for a great experience.

Nick

Peoria, Illinois

Heather has always been so professional. She is great!

Pekin, Il

Everyone at San Juan is pleasant to deal with. Joe and his team always take care of me and my family when we are in the store. In addition, they know how to take care of any issues that may arise with water conditions.

Rod

Normal, Illinois

From walking through the door to writing the check for our hot tub, we were treated with first class customer service. This purchase was an upgrade from our older tub so we pretty much knew what we wanted and our salesman Tom worked with us to find the exact one for us. The delivery and set up was timely and professionally done. Everyone at San Juan Pools and Spas in Pekin Illinois is knowledgable and professional.

Kathleen

Metamora, Illinois

The crew at San Juan offer a level of expertise and a stellar customer experience that could not be found at a chain store.

Josh

Pekin, IL

We had a very nice experience with San Juan Pools & Spas in Pekin,IL. The whole staff and installation process was done without any problems. Friendly staff & helpful when asking questions & give professional advice. We would highly recommend them if you're interested in purchasing a pool or spa!

Lori

Minier, Illinois

We have owned a hot springs spa for about 20 years. Our experience this past year with San Juan has been the best! The sales people are always friendly and helpful, if they don't have an answer to our question they find someone who does.

Chris

This was a very big deal for my wife and myself. we had went to a lot of stores but we came back to the first one that we started with, and that San Juan. because Kay was the best salesperson that we had dealt with SO thank you so much for making us feel so welcome. AND THE SPA IS THE BEST THING THAT WE HAVE DONE FOR OURSLFES AND OUR HOME IN A LONG THANKS SO MUCH.

Darryll and Paula

Peoria, Il

Heather and Tom have also been wonderful with helping with my spa

Mark

Armington, Illinois

Enjoy dealing with San Juan pool establishment. I have had them come and empty our hot tub and clean and refill it twice. They come when they say and are very polite and knowledgable. I will continue to use there service!

Debbie

Chillicothe, Il

Heather is very knowledgeable about the products she sells. Very friendly and we look forward to seeing her?

Julie

Pekin, Il

We wouldn't buy from anywhere else San Jaun is absolutely the best pool and spa company ! We love your customer service

Janet & Mark

Armington, Illinois

Product and service deil reed as promised. No surprises.

Charles

Dunlap, IL

I enjoy doing business with a local company which demonstrates honesty and integrity with every interaction. Everyone at San Juan has always been eager to help me figure the right solution to my needs.

Don

Pekin, Il

I am not a customer of yours,however i had questions regarding an older pool heater. your sales rep found an older manual and sent it to me-no charge. i very much appreciate the effort as I will become a customer.

Harry